Knowledge Base

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===== Messaging workspace =====

Messaging enables **direct, private communication** between users.

Messaging is the direct, person-to-person communication space. Use it when the conversation should not be attached publicly to a project, event, or resource. The full-screen messaging workspace provides a thread list, active conversation area, and compose box so you can move from discovery into contact without leaving HORTUS.

{{:hortus:communication:messagingworkspace.jpg?600|}}

^ Messaging CTA ^ How it is triggered ^ Expected outcome ^
| Start a new conversation | Use the new conversation launcher or the Message CTA from a profile. | A new conversation window opens so you can choose a contact and send a first message. |
| Open a thread | Click an existing conversation in the thread list. | The conversation becomes active in the main reading pane. |
| Send a message | Type in the compose area and send. | The message is added to the thread and becomes part of the ongoing conversation. |

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