===== Common blockers =====

Some issues are frequent and can be resolved quickly.


^ Situation ^ What to check first ^ Where to continue ^
| **You registered but still cannot create or edit research content.** | Verify that you sent the activation request to service-desk@ampersand.it and that the right role has been assigned. | Chapter 1 and the service desk |
| **You can browse the portal but cannot interact.** | Check whether you are signed in. Messaging, favourites, notifications, and workspace functions require authentication. | Chapter 1 and Chapter 5 |
| **A resource or metadata format is still not public.** | Open My Contributions and check whether the item is still draft or waiting for approval. | Chapter 7 |
| **You cannot join a project immediately.** | Check whether the project requires a join request or maintainer approval. | Chapter 3 |
| **A folder looks shared but you are unsure what you can do in it.** | Open the sharing view and review the assigned permission level. | Chapter 6 |
| **You are unsure whether to use Documentation, FAQ, or Issues.** | Use Documentation for full guides, FAQ for short answers, and Issues for bugs or improvement requests. | This chapter |

When support depends on external systems such as Redmine or Zenodo, HORTUS still acts as the visible user-facing bridge. Use the platform’s support entry points first, then follow the downstream link or instruction only once you know which route applies.

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