Use this section when you need to:

• find user manuals, quick answers, or issue-reporting routes
• understand when to use Documentation, FAQ, Issues, or the service desk
• build a useful support request that can be acted on quickly
• recover from common blockers such as missing permissions or pending moderation states

Main roles:

• All users

Related sections:

• Start here
• Work in My Workspace

Support in HORTUS is designed as a layered recovery system rather than as a single contact point. Documentation gives you structured explanations, FAQ gives you short validated answers, Issues gives you a problem-reporting route, and the service desk handles permission and operational escalation logic such as role activation

Before requesting support, check available resources.

• User manuals
• Guides and tutorials
• Contextual help inside the platform

Use documentation to:

• understand features
• learn workflows
• resolve common doubts

FAQ sections provide:

• quick answers
• solutions to recurring issues
• clarifications on common workflows

Use FAQ when:

• you need a fast solution
• the problem is likely common

If documentation is not enough:

• create a support request (issue/ticket)
• describe your problem clearly
• track resolution progress

Some support processes may involve external systems.