hortus:support:documentation
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Table of Contents
Get help
Use this section when you need to:
- find user manuals, quick answers, or issue-reporting routes
- understand when to use Documentation, FAQ, Issues, or the service desk
- build a useful support request that can be acted on quickly
- recover from common blockers such as missing permissions or pending moderation states
Main roles:
- All users
Related sections:
Support in HORTUS is designed as a layered recovery system rather than as a single contact point. Documentation gives you structured explanations, FAQ gives you short validated answers, Issues gives you a problem-reporting route, and the service desk handles permission and operational escalation logic such as role activation
Documentation, FAQ, and Issues
Before requesting support, check available resources.
Documentation
- User manuals
- Guides and tutorials
- Contextual help inside the platform
Use documentation to:
- understand features
- learn workflows
- resolve common doubts
FAQ (Frequently Asked Questions)
FAQ sections provide:
- quick answers
- solutions to recurring issues
- clarifications on common workflows
Use FAQ when:
- you need a fast solution
- the problem is likely common
Issues / tickets
If documentation is not enough:
- create a support request (issue/ticket)
- describe your problem clearly
- track resolution progress
Some support processes may involve external systems.
| Use this when… | Best route | Why |
|---|---|---|
| You need the full explanation of a feature or workflow. | Documentation | Long-form guidance is easier to follow when the task has several steps or roles. |
| You need a quick answer to a recurring question. | FAQ | A shorter answer is faster when the problem is already common and well understood. |
| You need to report a bug, incident, or improvement idea. | Issues | The request enters the issue-handling path instead of getting lost in email threads. |
| You need role activation or an operational permission change. | service-desk@ampersand.it | The service desk is the right route for account activation and operational escalation. |
hortus/support/documentation.1775566823.txt.gz · Last modified: by savino.frisardi