User Tools

Site Tools


hortus:support:requests

This is an old revision of the document!


What to include in a useful support request

A good support request improves response time and accuracy.

Include:

  • clear description of the problem
  • steps to reproduce the issue
  • expected vs actual behaviour
  • screenshots (if available)
  • relevant context (module, feature, role)

Example structure

  • What you tried to do
  • What happened
  • What you expected
  • Where it happened (module/page)

hortus/support/requests.1775056743.txt.gz · Last modified: by savino.frisardi